Shop Talk is a series on helping organic beauty professionals get their products into the hands of people who will love them, and share their message with the world.
I look at organic beauty websites. Like, a lot.
Not only because I am way into organic beauty, which I am, but because I write about organic beauty five days a week. Ok, sometimes six.
There are certain sites I go to constantly. Others I check in with once in a while. And then those that I want to like, but…don’t.
Why? It’s not the products they sell or the way the site looks (pretty beauty sites are a must!). It’s the words. Or lack of.
When you are looking at beauty products online, the experience is dramatically different than when you are shopping in real life. Duh, right? Hear me out here.
Beauty products are used on your face, your body, your hair…You want to know what it feels like, what it smells like, how it makes your skin (hair, nails…) look. Who doesn’t open up a sealed bottle in store if there is no tester? I’ll totally cop to that on the reg.
So, the only way you can know what the product is like, how it feels, looks, and smells IRL, is through the words that are on the website. No words? Disappointment to the max.
And sometimes the words themselves are disappointing. A too generic or just plain blah product description is not, well, descriptive. C’mon, we want the deets, here.
So, what I am urging you shop owners and product creators to do is get some super ripe and juicy product descriptions on your site, pronto. Customers want to know if a product is floral or herbal, or citrusy, or even unscented. Is it lightweight or ultra rich? Does it feel velvety or quenching? Does it smell like a single crisp, chilled rose or like a walk through the San Jose Municipal Rose Garden on a freakin’ 90 degree day in June?? They want to know. And, most often, they want to know before they’ll buy.
When I write product descriptions for brands or shop owners, I request samples of select products. Not the entire product line-up but certain items to get the feel of the range, so I can tell visitors what the product is all about. Not just what it will do for their skin or hair, but what the experience is like.
So, do your customers and yourself a favor. Can the standard (read: boring) product descriptions and get to know the products you sell, then tell the world about them. And, I promise, I’ll visit your site.
Have trouble putting those mouth watering words together? Have the words but no time to get them down? Lucky for you, words are my thang and I’d absolutely love to help you with some fresh, juicy, super shop-able product descriptions. Get in touch!
Image :: William Iven at Unsplash.com